Implementing an EAP for your workplace brings maximum benefit, no matter the size of your organization. Outlined below are case studies from a few of our clients, which exemplify how our EAP and SAP services have improved the wellness of their workplace.
Case 1: Delta Hotels and Resorts
Problem: Although Delta Hotels and Resorts had an EAP, they were looking for a different program; one that was genuine in taking care of their employees through a period of organizational change. They wanted a program they could call on, and trust that it would be responsive to not only the employee’s needs, but also the company’s needs.
Solution: Employees loved the fact that the Aspiria counsellor they initially dealt with was the same person that stayed with them throughout the duration of their counselling. The Human Resource department saw the tremendous value in working with the same Account Manager throughout the contractual relationship. This meant that both clients, the employee and the employer, felt that Aspiria fully understood Delta’s work culture and their respective needs.
Testimonial: “Our choice for a national EAP provider was limited. Backed by a team of the top EAP professionals in the industry, Aspiria’s uniqueness, integrity, and fresh approach have made this company stand apart from the others. We have been a client of Aspiria for 10 years now; we have found that Aspiria’s business model is simple, fair and it makes sense for us. Should I need the Aspiria team to investigate an issue, I immediately receive a follow up email or phone call within the hour and typically the issue is resolved within 24 hours. No request is “out of the question” for Charles and his team. They are always willing to assist with last minute requests and the counsellors that he employs are true professionals.”
– William J. Pallett, SVP People Resources, Delta Hotels and Resorts
Case 2: Keyser Mason Ball, LLP
Problem: Law firm Keyser Mason Ball was going through a time of severe crisis as one of their employees had been killed in a car accident on her way to the company’s Christmas party. The company did not have an EAP and needed to help their employees cope with the devastating trauma. They had never considered an EAP because they assumed that a company of their size, approximately 50 employees, would not benefit from this type of service.
Solution: Aspiria deployed crisis management services that were available to staff 24/7, and provided on-site grief counselling along with personalized one-on-one services. Keyser Mason Ball understood that an organization’s size should not determine whether or not an EAP should be implemented.
Testimonial: “For me here as a leader, [not having an EAP] represented an awakening to me. It made me realize that given that the cost is relatively inexpensive, it’s something that we needed to be doing.”
– Ruben Goulart, Managing Partner, Keyser Mason Ball, LLP
Case 3: Sysco Canada Inc.
Problem: Sysco, a multinational food-service company, required a national EAP that would not only provide services to their employees, but also provide responsive services to their HR department whenever the need arose.
Solution: Aspiria launched an EAP and ensured that customer service was second to none through its account management personnel. Since the EAP was introduced across Canada, Sysco’s employees have been more productive and overall morale has risen. Aspiria has made a point to offer timely and accurate services to the Sysco team in instances when a request for a response required instant turn around.
Testimonial: “In our business, the ability to leverage change quickly means a great deal. We’ve been extremely happy with both the service our employees have received when they’ve been in need but also the Management with the flexibility and ability on the team at Aspiria to turn on a dime. Aspiria has certainly proved to all of us that this was indeed the right fit for our 5500 employees across Canada.”
– Beth Worthington, Vice-President, Human Resources, Sysco Canada, Inc.
Case 4: Durham College
Problem: Durham College was experiencing a significant increase in mental health issues affecting their student body, which is spread across several campuses. Although they had an existing student counselling centre that students could go to for assistance, they required a program that enhanced the accessibility of its current centre to address the increased demand for mental health services. The college required a cost-effective, 24/7/365 service for students that was confidential, easy to access, and provided expertise in all facets of mental health.
Solution: Aspiria is able to provide 24/7/365 service to students at all campuses that is confidential, cost-effective, and is easily accessed by phone. The addition of the iSAP, a Smart Phone application has meant that students are able to access not only the SAP service, but information and resources to help them deal more effectively with their mental health and well-being. A key component to their program design is the inclusion of Life Coaching, helping to foster resilient young adults.
Testimonial: “Aspiria has provided prompt, professional and proactive service to the student body at Durham College. They have helped us offset the increased demand on our various campuses for mental health services by expanding the accessibility of the program to include counselling after hours and weekends, providing services over the course of 12 months rather than just the academic year. In addition, by working closely with our Student Health Centre staff, the Aspiria SAP has allowed Durham College to address the issue of student mental health head on, and in my opinion, help Durham College be an institution leading the way with our Student Mental Health Policy.”
– Kathy Lazenby, Director, Counselling and Health Services, Durham College