What to look for
If you are currently deciding if your company requires an EAP, or if you already have an EAP and you are assessing its value, this list will be helpful to you. Aspiria believes the following criteria are fundamental to a quality EAP and ultimately, to its success with your organization.
- Partnership
- Understanding of your company`s culture
- Return-on-investment
- Customized program based on company needs
- Confidential
- Voluntary
- Responsive
- Caring and supportive 24 Hr call centre
- Exceptional customer service
- All-encompassing quality assurance program
- Professional counselling environment
- Impartial, supportive counselling approach
- Proactive and preventive
- Strategic Promotional campaign
- Dedicated account management
- Technologically efficient
- Cost-conscious
- Wellness commitment
- Integrity of data
- Addresses company issues with a straightforward plan
- Seamless and consistent quality care
- Regular contact with account manager
- Low EAP staff turnover
- Accountable